A small surface,
open to real conversations.
RunGen.ai is built quietly and carefully. If you have a question, a concern, or an idea, we prefer simple channels and honest replies. No layers of forms, no complicated routing — just direct ways to reach us.
For support, product feedback, legal or privacy questions, or anything that requires a thoughtful answer, you can reach us at help@rungen.ai. We aim to respond within 24–48 hours on business days.
Community channels
Discord
Join our Discord to talk with other creators, share prompts, discuss open-source models, and follow product updates in a calmer space. The official invite link is available directly inside the app and on our main website.
Telegram
For short announcements and light-touch communication, we maintain a Telegram presence as well. It is a simple way to stay close to what is changing without being overwhelmed by noise.
Follow our work
We share product updates, reflections on privacy-respecting AI, and occasional behind-the-scenes notes through a few quiet channels. Official links are always available from within the product and on our homepage.
A few practical details
Who we can serve – at this time, RunGen.ai is intended only for users who are 18 years or older and who are residents of the United States. If you are located elsewhere, you must not use the service.
Privacy & data – we do not store your prompts or generations beyond the short, necessary processing window. For detailed information, please see our Privacy Policy.
Legal requests – for questions related to our Terms of Service, allowed use of the platform, or any formal notice, please write to help@rungen.ai with “Legal” in the subject line. We will review and respond as carefully as we can.
We build quietly, but we listen closely.
Whether you are testing a single prompt or building something long-term on top of RunGen.ai, you are welcome to reach out. Clear, respectful communication is part of how we try to earn your trust.